Once again I have received beautiful ornaments for my daughters families. For the past 14 years I have had each grandchild draw a picture, sent it to Jeff & Erica and had the picture engraved onto an ornament. The results are always perfect and make truly memorable gifts. This year we had some problems with scanning the picture in due to my scanner. Erica & Jeff were very supportive and were able to work with me and still get me the gifts in time for Christmas. I am truly grateful for their help and patience. I will be back again next year!!